In the event that you believe that an error has occurred during the placement of an order, we invite you to notify us without delay, but at the latest within 2 hours of its discovery by sending us a message to the next address: firstname.lastname@example.org and by telling us in sufficient detail the error that was made.
DELIVERY AND RETURNS
We have increased the minimum purchase amount due to the increase in shipping rates in general. Shipping is free with the purchase of $129 or more of products in the Quebec and Ontario region. Some locations are not covered due to excessive transportation costs. You will automatically be notified and a refund will follow.
Unless you have chosen a specific carrier and delivery time during the transaction for which additional charges may apply, the delivery method and carrier name will be determined by the Merchant and our usual delivery times. on the territory of Quebec and Ontario are established at approximately maximum 5 working days.
Orders are sent with GLS and Canada Post most of the time depending on the sector and the cost of sending. VP Racing racing fuels are made with GLS only because it is a hazardous material product.
We undertake to deliver your purchases to you within a reasonable period of time subject to the availability of the carriers used by the sender, who are solely responsible for the delivery of the products or services purchased.
The risk of loss and the right of ownership of the goods or services purchased pass to you at the time when they are handed over to the carrier or if the goods cross an international border, this risk passes to you after customs clearance.
In-store pickup of a purchase made online must be done during normal business hours. In this case, the risk of loss and the right of ownership of the purchased good passes to you at the time you take possession of it at the store.